Rug Hooking Marketplace Seller Signup
Getting Started
How do I start selling on the marketplace?
To begin, you will need to create a seller account. The registration process requires you to provide basic information. After your account is verified, you can begin listing products.
How do I list a product?
To create a new listing, navigate to the "Sell" or "Create listing" section of your seller dashboard. You will need to upload clear, high-quality photos and write a detailed description. Include important information like the item's condition, price, and be sure to categorize the item, to help buyers find it.
Is there a fee to list items?
There is no upfront costs to list items and we do not charge listing fees. Instead we charge a transaction fee (a percentage of the sale price), once the buyer has received and confirmed the order.
Payments and Fees
How do I get paid for my sales?
The marketplace collects payment from the buyer and then disburses your earnings to you. Payouts are processed on a monthly schedule, by the 15th business day of each month for those transactions that have completed in the prior month. This is to allow buyers up to five days after order delivery to "accept" items (after which time, they are deemed to have been excepted).
What are the fees for selling on the marketplace?
We charge transaction fees (a percentage of the sale price) at the time of payout. The marketplace provides a detailed fee schedule in your seller account.
Shipping and Returns
How do I handle shipping orders?
You are responsible for packaging up your sold item(s), including packing the item and affixing the pre-paid shipping label provided by the marketplace and then bringing your package to the carrier for delivery (or arrange for the carrier to pick up the item). When your item sells, we will email you a pre-paid shipping label. The marketplace offer various shipping options to help you manage this process, and every order has tracking activated to help manage our return process.
What is the returns policy for sellers?
The marketplace has a standard return policy in cases where the buyer is not satisfied with the item. Generally, buyers have up to five days after the item is delivered (as determined by the carrier's tracking and delivery notifications) to notify the marketplace of the intent to return. In cases where the marketplace authorizes a return, the seller will be notified, and the marketplace will send a pre-paid return label to the buyer. The item will then ship back to the seller. Once the seller receives the item back, the item can then be re-listed for sale on the marketplace.
Do I need to offer free shipping or take into account shipping costs when listing items?
No. Customers are charged for shipping at time of purchase. Return shipping costs are handled by the marketplace.
Seller Account and Management
How can I improve my seller performance?
To succeed on the marketplace, you should focus on several key areas:
- High-quality listings: Use clear photos and descriptive titles.
- Competitive pricing: Research similar products to set attractive prices.
- Excellent customer service: Respond to inquiries quickly and professionally to earn positive reviews.
- Reliable fulfillment: Ship orders promptly and use sturdy packaging. Support the marketplace with timely processing of returns.
How can I contact seller support?
You can find a "Contact support" or "Help" button within your seller dashboard. Support is typically available through email or live chat.